Shipping
We use FedEx for all shipments, and all rates are weight-based. At this time, we can only ship wine to the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, LA, MA, MD, MI, MO, MN, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, PR, SC, TN, TX, VA, WA, WI, or WY (please note that we can only ship the wines in the "Available in Texas" category to that state). We do not ship alcoholic products outside the United States. If your package contains alcohol, an adult over the age of 21 must be available at the time of delivery to sign for the package (for this reason, we cannot ship to P.O. Boxes).
Checkout
Having trouble checking out? Make sure that you've entered your correct billing address.
Estimated Shipping Times
- In Stock – Wines are in house and ready to ship as early as the following Monday, Tuesday, or Wednesday
- Pre-Order Now - Wines are in an offsite storage facility and will take anywhere from 3-10 business days to ship, possibly longer depending on the item (contact us for an exact ETA)
Transit Times
FedEx Ground (Business) and Home (Residential) both take three business days to reach most parts of the country. Ground service delivers Monday-Friday, while Home service delivers Monday-Saturday. Express Saver service takes two to three business days depending on the destination address. 2nd Day service takes two business days, Standard Overnight delivers by the end of the following business day, and Priority Overnight delivers the following business day by 10:30am or 12:00pm depending on the destination.
Extreme Weather Conditions
Estate Wine Brokers strongly advises against shipping wine when it is too hot or too cold. If you require shipping during extreme weather conditions and choose not to use an expedited service, you will be required to sign a weather waiver. As an alternative, we will gladly store your wine free of charge in our temperature controlled cellar until it is safe to ship.
Sales Tax
Sales tax applies to all orders shipping to the state of Texas.
Order Processing
Please allow up to three business days for your order to be processed. Our office hours are 9am-5pm CST Monday through Friday, so please contact us directly if you have any specific requests.
Return & Refund Policy
Once an order is received, a member of our team will reach out within three business days to confirm a shipping date. Prior to shipment, customers can modify or cancel their orders, either by replying to the order confirmation email, writing to team@estatewinebrokers.com, or calling (512) 501-1536. If customers choose to reduce or cancel their orders, refunds will be issued within three business days.
After orders are shipped, all sales are final except in cases where product is damaged during transit, or if customers identify one or more condition issues that were not disclosed by our team prior to shipment. To request a refund for either of these reasons, customers must furnish photographic proof of the damaged product within 30 days after the product is delivered. Photos can be submitted via email to team@estatewinebrokers.com, or customers may call (512) 501-1536 for assistance. If a return request is approved, we will coordinate the return shipment of the damaged product at our expense and issue a refund within three business days after said product is received at our facility. Regardless of the reason for any return, if a store credit is not issued, a 20% restocking fee will be deducted from the refund amount.